Due to high volume of orders, all orders from 10th December 2024 will be delayed by around 5 working days. We seek your understanding during this overwhelming sales period and we apologize for any inconvenience caused.

Shipping & Delivery

LOCAL DELIVERY (MALAYSIA)

WE REMAIN OPERATIONAL FOR ONLINE DELIVERY DURING THIS PERIOD. DELIVERY LEAD TIMES WILL CONTINUE TO BE AS PER NORMAL. ALL ORDERS WILL BE FULFILLED FROM OUR SINGAPORE WAREHOUSE.

We deliver our products locally via Ninja Van. Please ensure that the receiver’s name, address, postal code and mobile number are accurate on your order. Skynet will provide a tracking number via SMS. You can trace your parcel’s delivery status via https://www.ninjavan.co/en-sg/international/tracking

 

DELIVERY MODE ORDER AMOUNT DELIVERY TIME* DELIVERY CHARGE

Courier To West Malaysia 

Courier To East Malaysia (Labuan, Sabah, Sarawak)

Orders < RM200

 

Orders < RM500

 5 – 7 Working Days

RM15

 

RM30

Courier To West Malaysia 

Courier To East Malaysia (Labuan, Sabah, Sarawak)

Orders ≥ RM200

 

Orders ≥ RM500

5 – 7 Working Days

 

FREE!

 

 

* Subject to placing your order before 10am on working days. All orders after Friday 10am will be processed the following Monday. Longer processing time may be required during promotions, holidays, and festive season.

WORKING HOURS

Mon – Fri : 9am – 6pm.
Closed : Sat / Sun & Public Holidays (Malaysia)

OVERSEAS DELIVERY

We currently deliver to Malaysia only. For Singapore & International delivery, visit www.theplanettraveller.com

TERMS OF USE

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be liable for.

Also, if you entrust others to receive the package on your behalf, The Planet Traveller will not bear the responsibility in the case of loss or damage arising from this entrustment. However, we will do what we can on our end to verify this entrustment before handing the package over.

Kindly ensure that the delivery address and the receiver’s name are correct. Returns due to incorrect addresses will be charged for a new shipping fee.

Delivery to restricted addresses and locations will be treated as void shipments. If in cases where a delivery address falls within a restricted address, we will not be responsible for re-delivery requests. Please make sure that your delivery address that is stated in your order does not fall into this category of addresses and locations. Common restricted addresses include, military/naval/airforce camps/bases, airports, prisons, high security buildings, restricted government offices, embassies, off shore islands, etc.