Frequently Asked Questions
Our charges for local delivery within Malaysia is RM15.00. Local pick-up from our store is free.
If you spend above RM200, delivery within Malaysia is free.
VISA, Mastercard & STRIPE. Our website is SSL Certified & no credit card details are stored on our site.
Local delivery will take 2-3 working days.
We only use reputable 3rd party payment gateways such as Stripe This means no credit card information is stored on our website. We are also SSL Certified.
You will receive 3 emails:
- your order is being processed
- your order has been processed
- your order has been shipped
Our in-store exchange policy is 14 days from the date of purchase.
Our online exchange policy is 14 days from the date of receipt of our products.
Send us an email
You can email your enquiry to us @ planet@theplanettraveller.com.my.