Frequently Asked Questions
Our charges for local delivery within Malaysia is as follows:
West Malaysia: RM15
East Malaysia:Â RM30
If you spend above RM200, delivery within West Malaysia is free.
If you spend above RM500, delivery within East Malaysia is free.
VISA, Mastercard & PAYPAL. Our website is SSL Certified & no credit card details are stored on our site.
Local delivery will take up to 7 working days.
We only use reputable 3rd party payment gateways such as Stripe This means no credit card information is stored on our website. We are also SSL Certified.
- You will receive your order confirmation via email (may land on your spam/junk mail)
- You can wait for order notifications such as Order is being packed, Order is ready for collection/ Order is on it’s way
- Do not panic if you have not received an email notifications from us.
- You will also receive an SMS notification from our delivery partners (Ninjavan / Janio / UrbanFox / DHL Express) with your delivery information.
Our in-store exchange policy is 14 days from the date of purchase.
Our online return & exchange policy is 14 days from the date of receipt of our products.
Send us an email
You can email your enquiry to us @ planet@theplanettraveller.com.my